A recent article by Simon Thomsen in The Punch described a restaurateur's dilemma when it comes to no shows and last minute cancelled bookings. What many punters don't understand is that bookings dictate how a restaurant is run. From how many staff to put on, to ordering food stock, the system of booking exists not only so the punter is guaranteed a table, but also so a restaurant can plan how their business will run.
Behaviour such as booking multiple restaurants at the same time and then deciding on the night which one you'll go to, not turning up to a booking, or cancelling at the last minute is not only unconscionable, but impacts on the livelihood of others. For the full article, click here.